Search results for Service Design

A designer’s handbook to learn systemic design tools to engage stakeholder groups in collaborative design to address complex societal systems.

This graphic novel tells the stories of design leaders who have used design to transform the way their organizations create products and services for their customers. It inspires readers on how to instigate meaningful change within large organizations.

In this revised edition (2020) of Delft Design Guide, you will find 11 perspectives on design, 6 models that describe how design works as an activity, 12 approaches that describe part of the design process, and 68 design methods.

How to bring people we serve directly into the design process.

This is the game to go beyond small talk and truly connect with people.

This creative card deck toolbox will guide the player to be creative at the different stages of any process or situation where new ideas are desired.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

This book offers a detailed overview of both theory and practical methods to become culture sensitive in the 21st century design culture.

How to design and market services to create outstanding customer experiences. The first practical book for companies, insitutions and governments that deliver a service.

This book will equip you with the tools to overcome every barrier to innovation. You will learn howto secure the buy-in of your managers, investors, and customers, transforming yourvision and dreams into tangible reality.

This book proposes eight strategic design practices for design professionals who seek to grow or have already grown into a more strategic role in innovation.

Revolutionary theory on services, diving into the DNA of services and vocalizing a framework that forms the foundation of each service.

'Rethinking Users' introduces a radical new approach that questions some of our most fundamental ideas about the nature of user experience.

The book is a critical look at the design world with its various design disciplines and how these have developed in the past 10 years. 'Made in China, Designed in California, Criticised in Europe' is for professional designers that care about design.

Think like a brand strategist, develop unique brand experiences and attract the right audiences.

Solving Problems Through Creative Collaboration

How design can empower communities, foster social change and cultivate conditions for positive societal impact

This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering services. The book focuses on service organizations, with a broad interpretation of services.

Find the essence of the idea you want to get across and convince the right people.

‘This Human’ is a great book about the person who is doing the designing and for people who are passionate and determined to have a positive impact with their work.

Design practices increasingly appeal to public organizations as a new and promising approach, but how can we make collaboration between designers and public sector innovators successful?

Music Thinking is the quest for the ultimate remix of empathy & strategy, plan & performance, thoughtfulness & playfulness, inspiration & transpiration, business & the arts.

This is the game to go beyond small talk and truly connect with people.

Design Things That Make Sense is the first and complete guide to designing technology-based products and services.

Why they happen and how to fix them